We pride ourselves on providing a genuinely right-first-time service, with minimal disruption a careful consideration with residents every step of the way.
Our intelligent use of data and innovative technology support diagnostics, service delivery and efficiency.
Our data led solutions support diagnostics and efficiency. However, it is our customer centric approach that stands us out from the market.
By listening to Social Housing Landlords and their residents we can provide a genuinely tailored service all the way down to individual customer requirements.
Our membership to TPAS ensures residents remain at the heart of our service delivery.
Our dedicated data team means we can leverage our assets, intelligently and effectively.
Through data insight, we are a crucial ally for clients; assisting in decision-making and asset management plans.
Our unique IT solution provides effective delivery of all workstreams within Repairs and Maintenance, Capital Works and Retrofit, giving an exceptional customer experience whilst collecting relevant data for asset management.
Our partnership with Totalmobile means we can manage all types of work into a single system, so that we can optimise scheduling, voids and planned works management, along with customer experience.
Our technology allows us to create client portals, enabling all stakeholders to see and access dashboards detailing job status, photos and documents.
We continue to find new ways to work smarter.
Fortem’s SMART Hub is our specialist central support service facility, using intelligent systems to deliver more for our clients. It provides a consistent approach to appointment scheduling / rearranging and supports out-of-hours services, from taking calls to arranging emergency call outs – all helping to achieve contracted service levels and KPI performance.
Our technology allows us to offer remote assistance to support diagnosis and even soft-fix repairs.
For our clients, our SMART Hub has achieved:
The 24/7/365 call centre allows our customers and clients to raise general queries at any time. They can also make an appointment and report any defects, with the ability to arrange longer term operational and maintenance provisions, including aftercare support.
Fortem offer a range of commercial models for delivery of works, including Average Order Value/ Price per repair, Price Per Property, Schedule of rates, and a Hybrid model.
We work alongside clients to identify the best solution for the contract.
Find an example of how this might work view the case study below on our successful joint venture with Town & Country Housing, TCH Repairs.
2022 > 2049
In October 2022, Fortem and Town & Country Housing created an innovative joint venture company to deliver a repairs service to 8,600 homes across Kent and Sussex.
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It’s been an absolute pleasure working with Fortem, and colleagues from around the business, to shape this programme so that it is ‘fit for purpose’ and easy for our colleagues across the business to manage.
I am continually impressed with the levels of ownership, responsibility and, above all, authenticity I have witnessed in the behaviours of so many colleagues. I wouldn’t be working anywhere else.
There is no client-contractor divide.
Your CLOs are a real asset to your team it was a sheer pleasure working with them both. They have done an amazing job in gathering information about the tenants and the blocks which made discussions very easy and manageable
I would like to compliment CLOs Matthew and Linsey, who are always there to help, no matter how big or small the issue is. Everything I have reported has always been dealt with in a timely manner. I can’t praise them enough for their hard work and patience with me
One of the most impressive things that we have achieved to date, is the creation of a truly integrated IT system with Fortem. This has removed all administration from the process, meaning everything can be managed from site.
My role in Social Value allows me to actively support and uplift the community, creating real, positive change for people in need. It’s incredibly fulfilling to know that mine and my team’s work directly contributes to making our local communities stronger.
Thank you for everyone for making Park Lane East a nice estate. Everyone comments how nice is looks. Nothing seemed too much trouble. It was nice to have a joke and a laugh with the workers. Thanks again.
We have worked with the Fortem team for over six years. Their dedication to providing an excellent service is clear and evident. The relationship between both teams is amazing.
It’s great to be working with Fortem to deliver these home improvements that will not only improve the lives of these customers, but also in helping us play a part in protecting the environment
A joint venture is like a Twix – two parts coming together to create something truly special. When we collaborate and align our values, bringing our strengths together, we’re better side by side.
Having worked with Fortem for over 8 years, we feel what makes Fortem unique is their focus on developing a partnered relationship with their subcontractors and truly making us feel like an extension of their business and values
The values and behaviours align across all the companies involved
From challenges in design to challenges with site construction to challenges with data and certification their professional “can do” approach has meant that all hurdles have been overcome.
The programme is an amazing opportunity, and I would absolutely recommend this to anyone who is interested in varied and challenging career in the property industry.
Fortem’s commitment to delivering high-quality and efficient services to our residents, along with their focus on social mobility and upskilling, has been invaluable over the years.
Taking this apprenticeship was the best decision I could’ve made; it’s rewarding to be challenged and to see my skills grow, to learn new things every day, to know I’m breaking stereotypes, and to feel the respect of those around me as they see my hard work and dedication.
The communication from commercial, contracts to site level from start to finish of any operation is key to delivering a project on time and to budget, something that is in abundance within the Fortem team.
The house is really warm and I am saving money on my fuel bills. I am over the moon it looks so much better. The CLO was very helpful and answered all my concerns. The workmen always stopped their work to allow me and my family to go in and out of the house safely, they was all very considerate and approachable we could not fault them.
In all aspects of the project, Fortem looked to achieve multiple outcomes from works to reduce resident bills, improve thermal comfort, and drastically reduce the likelihood of damp and mould.
We are thrilled that Fortem has won a RoSPA Award and would like to congratulate them on showing an unwavering commitment to keeping their employees, clients and customers safe from accidental harm and injury.
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