Capital Works are often delivered against specific sector funding for social housing landlords.
Working closely with our client and supply chain, Fortem ensures that compliant, defect-free and high quality solutions are delivered, every time.
Our uniqueness lies in our ability to deliver complex works at scale and pace, in accordance with regulations and with minimal disruption to tenants.
We deliver Capital Works projects at scale and pace by leveraging streamlined processes and a skilled workforce, ensuring efficient project management from start to finish.
Our robust planning and resource allocation enables us to meet deadlines whilst maintaining high quality standards.
Compromising on quality of services simply isn’t an option.
Our Safe4Life principles govern our commitment to Health & Safety and the wellbeing of our people, supply chain and stakeholder.
Fortem have received the prestigious RoSPA Presidents award following successful achievement of 10 consecutive Gold Awards.
Our detailed Customer Care plans ensure the resident is updated on the programme of works and that disruption is kept to a minimum. All our Capital Works programmes as supported by TPAS trained Customer Liaison Officers who engage daily with residents.
We implement a multichannel engagement plan that includes open days, newsletters and tailored communication for vulnerable residents, along with a robust complaints process and customer satisfaction polling to drive continuous improvement.
The 24/7/365 call centre allows our customers and clients to raise general queries at any time. They can also make an appointment and report any defects, with the ability to arrange longer term operational and maintenance provisions, including aftercare support.
January 2023 - present
In 2023, Fortem was appointed to deliver an extensive refurbishment programme at Loundsley Green. The programme was divided into two phases: the first phase included 7 blocks, and the second phase focused on 5 blocks.
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The programme is an amazing opportunity, and I would absolutely recommend this to anyone who is interested in varied and challenging career in the property industry.
In all aspects of the project, Fortem looked to achieve multiple outcomes from works to reduce resident bills, improve thermal comfort, and drastically reduce the likelihood of damp and mould.
One of the most impressive things that we have achieved to date, is the creation of a truly integrated IT system with Fortem. This has removed all administration from the process, meaning everything can be managed from site.
The house is really warm and I am saving money on my fuel bills. I am over the moon it looks so much better. The CLO was very helpful and answered all my concerns. The workmen always stopped their work to allow me and my family to go in and out of the house safely, they was all very considerate and approachable we could not fault them.
A joint venture is like a Twix – two parts coming together to create something truly special. When we collaborate and align our values, bringing our strengths together, we’re better side by side.
The values and behaviours align across all the companies involved
I would like to compliment CLOs Matthew and Linsey, who are always there to help, no matter how big or small the issue is. Everything I have reported has always been dealt with in a timely manner. I can’t praise them enough for their hard work and patience with me
Having worked with Fortem for over 8 years, we feel what makes Fortem unique is their focus on developing a partnered relationship with their subcontractors and truly making us feel like an extension of their business and values
Taking this apprenticeship was the best decision I could’ve made; it’s rewarding to be challenged and to see my skills grow, to learn new things every day, to know I’m breaking stereotypes, and to feel the respect of those around me as they see my hard work and dedication.
My role in Social Value allows me to actively support and uplift the community, creating real, positive change for people in need. It’s incredibly fulfilling to know that mine and my team’s work directly contributes to making our local communities stronger.
Thank you for everyone for making Park Lane East a nice estate. Everyone comments how nice is looks. Nothing seemed too much trouble. It was nice to have a joke and a laugh with the workers. Thanks again.
We have worked with the Fortem team for over six years. Their dedication to providing an excellent service is clear and evident. The relationship between both teams is amazing.
Your CLOs are a real asset to your team it was a sheer pleasure working with them both. They have done an amazing job in gathering information about the tenants and the blocks which made discussions very easy and manageable
The communication from commercial, contracts to site level from start to finish of any operation is key to delivering a project on time and to budget, something that is in abundance within the Fortem team.
I am continually impressed with the levels of ownership, responsibility and, above all, authenticity I have witnessed in the behaviours of so many colleagues. I wouldn’t be working anywhere else.
There is no client-contractor divide.
It’s been an absolute pleasure working with Fortem, and colleagues from around the business, to shape this programme so that it is ‘fit for purpose’ and easy for our colleagues across the business to manage.
Fortem’s commitment to delivering high-quality and efficient services to our residents, along with their focus on social mobility and upskilling, has been invaluable over the years.
It’s great to be working with Fortem to deliver these home improvements that will not only improve the lives of these customers, but also in helping us play a part in protecting the environment
We are thrilled that Fortem has won a RoSPA Award and would like to congratulate them on showing an unwavering commitment to keeping their employees, clients and customers safe from accidental harm and injury.
From challenges in design to challenges with site construction to challenges with data and certification their professional “can do” approach has meant that all hurdles have been overcome.
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