TCH Repairs
| Client | Town & Country Housing |
| Timescale | 2022 > 2049 |
| Workstream | Repairs & Maintenance |
In October 2022, Fortem and Town & Country Housing created an innovative joint venture company to deliver a repairs service to 8,600 homes across Kent and Sussex. The joint venture company, called TCH Repairs Ltd, is responsible for responsive repairs and void maintenance. The company has a 12-year contract, with the opportunity to be extended to a total contract term of 27 years, worth £189m.
Since launch, the contract has delivered over 50,000 repairs and 750 void refurbishments. Last year, the contract achieved accreditation to three prestigious ISO standards: ISO 9001, ISO 45001, and ISO 14001. This significant achievement underscores TCHR’s unwavering commitment to quality, safety, and environmental responsibility.