Client: Rotherham Metropolitan Borough Council (RMBC)
For 10 years we successfully delivered RMBC’s responsive repairs and voids service to 11,500 properties across Rotherham. We developed a partnering approach resulting in a customer focused and value added service.
A Decade of Delivery
- Over £1.8m of social value invested back into Rotherham across the 10 years
- 518 Fortem volunteers donating their time to local causes
- A total of 475 work experience placements provided which totals 57,170 hours
- Over £2.7m worth of voids delivered annually
- 99.2%of planned and capital works completed on time against 95% target
- 96.1%of repairs completed right first time
- Avg 98-99% customer satisfaction
- Delivered 100% gas compliance for the first time in the council’s history
"Fortem take an in-depth look at the communities they’re working in, and then engage with partners to determine the greatest area of need where they can effectively contribute towards supporting and making a real difference to the community. The programmes they have delivered in Rotherham have made a positive impact and directly benefited the inhabitants of many local communities." Jackie Frost, Enterprise Projects Manager at RMBC
