Client: PA Housing
Co-located with our client, PA Housing, in Walton-on-Thames, our team are directly delivering a 24/7/365 responsive repairs service to 11,200 properties across London and the South East of England. We also work on approximately 600 void homes each year to make them ready for the next residents. Our original five year contract was recently extended and will run until 2022.
Key Successes
- 600 void homes made ready for next tenants each year
- 96% customer satisfaction
- £60,000 invested into PA Housing’s communities
Works include:
- Repairs and maintenance offered on 11,200 properties
- Void refurbishments
- ‘Decent Homes’ planned works
- Major repairs
"On the Maintenance Action day in Richmond, our supervisors, surveyors, repairs service officers, tenancy services officers and engineers went door to door to ask what residents felt we were doing well and most importantly what we could improve. The feedback from our residents was very positive and they were happy to see lots of repairs being done. " Claire Wilkins, Repairs Manager from PA Housing
