Orbit Housing
| Client | Orbit |
| Timescale | 2014 > Present |
| Workstream | Retrofit · Repairs & Maintenance · Capital Works |
For the past decade, Fortem has partnered with Orbit to manage a stock portfolio of approximately 17,500 dispersed properties. We provide comprehensive repair and maintenance services, completing approximately 48,000 repairs a year including emergency (including out-of-hours), routine, major, and damp and mould remediation works, delivered through our geographical hub service model. Alongside repairs we deliver over 1,300 voids a year.
The architypes include a mixture of estate-based, blocks and sheltered schemes. Orbit have added 2,000 properties to the contract since its commencement in 2014.
Our Smart Hub team processes around 1,100 repair orders weekly, ensuring that customers are consistently informed and supported throughout their repair journey. The success of the Repairs & Maintenance contract led onto the implementation of the £3.5m Capital Works programme including replacement kitchens, bathrooms and roofs, and the installation of loft insulation and cavity wall insulation.
This is the first time that Orbit has appointed a supplier for this length of contract. As well as offering value for money for our customers, Fortem are employing local trades people and offering apprenticeships.
Nick Melling, Interim Head of Compliance and Asset