Innovation & IT

Innovation & IT

Sector leading systems and technology, ensuring exceptional performance

Our award winning and innovative IT solutions are designed to support seamless delivery across all workstreams, offering a “gold standard” customer experience while aligning data collection and usage with client objectives. This is achieved through our advanced IT platform, featuring:

  • Best-of-Breed Systems: Combines top-tier systems from trusted providers, such as Totalmobile and Talkdesk, along with our in-house developments.
  • Comprehensive Management: Serves as a single point of management for all types of work.
  • Seamless Integration: Provides proven integration with all client housing management systems using Microsoft Azure.
  • Advanced Security: Ensures strong data protection and security, accredited to CyberEssentials Plus.

Building Safety Act

talkdesk

Field View

TotalMobile

Microsoft 365

CX Innovator Winner  CX Innovator Awards

Housing Innovation Awards 2025 Finalist

Below is just a brief snapshot outlining the key highlight features within our workstreams.

Retrofit

Retrofit

PAS 2035 compliant delivery of retrofit works through inbuilt digital quality procedures throughout the works, ensuring customer engagement is at the heart of the service.

To find out more detailed information, please get in touch.

Repairs & Maintenance

Repairs & Maintenance: Appointment Scheduling

Appointment Scheduling: Appointment availability is linked to our area-based delivery model to mitigate the large geographic spread of properties. Our system pushes the most efficient appointment slots based on real-time availability to our call takers based on when we will have operatives in the area, thereby reducing travel times.

Capital Works

Capital Works: Totalmobile Connect platform

Through our Totalmobile Connect platform, we can provide timestamped data throughout all stages of programmes, including work through subcontractors, creating a transparent view of a project.

Retrofit
Repairs & Maintenance
Capital Works

Testimonials